Returns & Exchanges

At BrickVault, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unused items in their original packaging. Whether you changed your mind or received a defective product, our team is dedicated to ensuring a smooth resolution.

1

Initiate Your Request

Log in to your BrickVault account, navigate to your order history, and select the items you wish to return to receive a unique Return Authorization Number.

2

Pack Your Items

Securely place the items in their original retail packaging and include all manuals, accessories, and a copy of your packing slip to ensure a full refund.

3

Ship the Package

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 days of your request.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund back to your original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing